Terms & Conditions
About These Terms.
These Terms & Conditions apply when you use the Find Your Direction website, book a discovery call or purchase coaching services from me.
By booking or purchasing a coaching service, you agree to these terms. Please read them before making a booking.
Coaching Services.
Find Your Direction provides online coaching designed to help you explore your current situation, identify what may be keeping you stuck, consider your options and take practical steps forward.
Coaching is not counselling, psychotherapy, medical treatment or a substitute for professional mental health care. I do not diagnose or treat mental health conditions.
If at any point I believe that coaching is not appropriate for your needs, I may recommend that you seek support from a suitably qualified healthcare or mental health professional.
Bookings And Payments.
A free 30-minute discovery call is offered so that we can discuss what you would like help with and whether the Find Your Direction Programme is suitable for you.
If you decide to proceed, payment for the programme must be made using the payment method provided. Your place on the programme is confirmed once payment has been received.
Coaching sessions are delivered online via Zoom. You are responsible for having a suitable internet connection and a private environment in which to attend your sessions.
Cancellations and rescheduling.
If you need to change a coaching session, please give at least 24 hours’ notice wherever possible. Sessions cancelled or rescheduled with less than 24 hours’ notice may be treated as used and may not be rearranged.
If I need to cancel or rearrange a session, I will give you as much notice as reasonably possible and the session will be rescheduled at no additional cost.
If you are unable to attend because of exceptional circumstances, please contact me and I will consider the circumstances individually.
Programme Cancellations and Refunds
If you purchase the programme online, you may have a legal right to cancel your purchase within 14 days, subject to applicable UK consumer law.
If you ask for coaching services to begin during the 14-day cancellation period and then decide to cancel, you may be required to pay for any services that have already been provided before you cancelled.
Once the applicable cancellation period has ended, refunds for the remaining programme will normally not be provided simply because you change your mind. This does not affect any statutory rights you may have.
If exceptional circumstances prevent you from continuing with the programme, please contact me and I will consider the circumstances individually.
Confidentiality.
What you discuss during coaching sessions will be treated as confidential and your personal information will be handled in accordance with the Privacy Policy.
There may be limited circumstances where confidentiality cannot be maintained, for example where disclosure is required by law or where there is a serious and immediate concern about safety. Where appropriate and possible, I would discuss this with you before taking further action.
Coaching sessions will not be recorded unless this has been specifically agreed with you in advance.
Programme Duration and Sessions.
The Find Your Direction Programme runs for approximately 12 weeks and includes six one-to-one coaching sessions, normally held fortnightly.
Sessions should normally be used within the 12-week programme period. Reasonable flexibility may be offered where holidays, illness or other circumstances require a session to be rearranged.
Any extension beyond the programme period will be at my discretion and should be agreed in advance.
Contact and Governing Law
If you have any questions about these Terms & Conditions or your coaching services, please contact me using the contact form or booking facilities provided on this website.
These Terms & Conditions are governed by the laws of England and Wales. Nothing in these terms affects your statutory rights as a consumer.